CANCELLATION & REFUND POLICIES

What happens if the In-Person Conference is Cancelled?

If the in-person conference is cancelled by the organizers for any reason including but not limited to COVID-19 restrictions, and a virtual option is not provided, attendees and sponsors will receive a FULL credit to use toward a future EventfullyYourz-managed conference, including virtual and/or in-person training or conference events (includes but may not be limited to SESBLC, America East, America West, Music City, Kentucky, FLAGGL, Great Lakes Lenders or MALC).

If the in-person conference is converted by the organizers for any reason to a virtual-only format, all sponsors and attendees will automatically transfer to the virtual format with adjusted cost and attendees as shown below, with the difference in amount paid provided as a monetary refund. Should an attendee or sponsor choose not to attend the virtual conference, additional refunds or credits will not be provided.

See conference information package for specific adjustments per level.

What happens if I need to cancel my In-Person Attendance?

INDIVIDUALLY PAID ATTENDEES (not included with sponsorships) may choose to cancel in writing at any time by emailing MALC@eventfullyyourz.com, and will have the following options:

Substitute an attendee at any time up until the date of the event
Cancel entirely for any reason -

If cancelled by January 31, 2022, a full refund or credit* is issued
If cancelled by between February 1st and March 10th, a 50% refund or credit* is issued and 50% is retained as cancellation fee
If cancelled on or after March 10th, a refund or credit* cannot be provided, and full payment is due if not already received

Cancel entirely due to company-imposed travel restrictions or positive COVID test –

If cancellation request is submitted in writing at any time up until 10 business days prior to the conference with proof of company-imposed travel restrictions with verification, specifically prohibiting travel to the Houston, TX area during the conference dates for said employee, a 100% refund is issued (if submitted closer than 10 business days prior to the conference, a refund cannot be provided) OR
If cancellation request is submitted in writing at any time up until the conference dates showing a positive COVID test result received within 10 days of the conference start date, a full refund will be provided (test results must show attendee’s name, date of birth and date test was administered).

* Credits are non-transferrable and may be used toward cost for same attendee for registrations within any future EventfullyYourz-managed conference (currently includes but may not be limited to SESBLC, America East, America West, Music City, Kentucky, FLAGGL, Great Lakes Lenders or MALC). Refunds/credits cannot be provided for Individually paid attendee registrations after March 10thas event expenses will have already been incurred.

What happens if Sponsors need to cancel their In-Person Attendance?

Sponsors may cancel their in-person participation in writing at any time by emailing MALC@eventfullyyourz.com and will have the following options:

Retain your sponsorship and substitute attendees for any of your included sponsor attendees up until the date of the event OR
Cancel entirely without virtual access and cease any and all sponsorship promotion –

If cancelled by January 1, 2022, a full refund of all amounts previously paid is issued**
If cancelled between January 2nd – January 31st, 2022, the total balance due is reduced to 50% of total sponsorship fee (if unpaid or partially paid, 50% is due upon cancellation; if paid in full, a 50% refund is issued)**
If cancelled on or after February 1st, 2022, a refund or credit cannot be provided, and full payment is due regardless of cancellation request**

**Full sponsor payment is not required upon registering; however, payment in full is due no later than 15 days after registration. If payment is not submitted, sponsor will be notified and given 5 business days to submit payment in full before sponsorship is cancelled, ceasing any and all future promotions. If required payments have not been made before a cancellation is requested, payment will remain due based on date cancelled, amount already paid, and total due based on the above conditions. If a credit is chosen rather than a refund, credits are non-transferrable and may be used toward cost for attendee or sponsorship registrations for same sponsoring company within any future EventfullyYourz-managed conference (currently includes but may not be limited to SESBLC, America East, America West, Music City, Kentucky, FLAGGL, Great Lakes Lenders or MALC). Refunds/credits cannot be provided for sponsorships after February 1st as event expenses will have already been incurred.